Frequently Asked Questions
What areas does Mzansi HealthCare serve?
We provide home and community healthcare services across South Africa.
How do I request care?
Call us, message us on WhatsApp, or submit the contact form on this site and our team will be in touch to discuss your needs.
What healthcare services do you offer?
Post-hospital recovery care, elderly care and companionship, chronic illness and palliative care, medication supervision and vital checks, 24-hour live-in and hourly care, hospital-to-home transition support, and disability care.
Are your caregivers qualified?
Yes — our caregivers are trained and experienced in delivering compassionate, professional home healthcare.
How quickly can care begin?
Reach out via phone, WhatsApp, or the contact form and our team will get back to you promptly to discuss your needs and next steps.
Do you provide overnight or live-in care?
Yes — our 24-Hour Live-In and Hourly Care service covers everything from a few hours of daily support to round-the-clock live-in care.
How are caregivers selected and supervised?
Caregivers are matched per contract to suit each client's care requirements, and every caregiver works under the direct clinical supervision of our Registered Nurse and Clinical Manager, Elizabeth Ratau.
How much does home care cost?
Pricing depends on the type and hours of care required. Contact us for a care assessment and we'll discuss a care arrangement and cost suited to your situation.
Is Mzansi HealthCare an emergency medical service?
No. We provide scheduled home healthcare, not emergency response. In a medical emergency, call 10177 (ambulance) or 112 from a mobile phone.
Will my family be kept informed about the care being provided?
Yes — we work directly with families as well as patients, and stay in touch to review the care arrangement as circumstances change.
How is my personal information handled?
We only use the information you provide to respond to your enquiry and coordinate care — see our Privacy Policy and POPIA Compliance pages for full detail.